All locations are now open.
The health and well-being of our patients and communities remain our top priority. We are dedicated to providing a safe space for you and your family to receive the finest eye care and we will continue to monitor this developing situation closely and comply with recommendations and instructions from our local and state health departments.
As a reminder: USEC cannot perform testing for coronavirus on-site.
If you have a COVID test pending you should not come in until the results are known. A positive test means you need to seek care from your primary care provider. Here is the list of CDC symptoms that can indicate COVID-19 (Dry cough, chills, sore throat, fever of 101 or above, headache, muscle pain or loss of smell). If you have any of these symptoms or any to a very significant degree, then you should not come to Union Square Eye Care, but rather seek your care for COVID-19 first elsewhere. You may call our office prior to scheduling an in-office appointment if you require guidance.
If you have tested positive for COVID in the past 14 days or you have taken a test that is pending and you have a scheduled appointment, please call our office for alternative arrangements.
As we continue to monitor the impact of the novel coronavirus (COVID-19), we know many of you have questions. Our most commonly asked questions about appointments and care during this time are answered below.
If we haven’t covered your particular question on this page, you’re welcome to contact us directly for additional assistance.
We continue to monitor new information about COVID-19, and we are adapting our care practices to reflect the latest recommendations from the Centers for Disease Control (“CDC”), Department of Health (“DOH”), and other overseeing regulatory bodies.
We’ve implemented a COVID-19 specific protocol. This protocol includes screening patients for COVID symptoms by phone, limiting the number of patients/guests in our office at any one time, rearranging waiting rooms to promote social distancing, requiring masks for anyone entering our buildings, doing all check in and clinical intake by phone, and implementing additional cleaning measures. Our physicians and staff are provided personal protective equipment (PPE).
Patients will be required to bring and wear a mask or at least a homemade covering scarf, or bandana to enter the building and keep it on at all times when in the practice.
The safety of our patients and communities we serve is our number one priority. Patients will be properly assessed for COVID-19 risks (via phone or in person) prior to being allowed into any clinical areas. It will be reinforced numerous times that our offices are not the venue for patients with symptoms consistent with a significant risk of ongoing COVID infection. If a staff member and/or physician suspects a patient has COVID symptom he/she will be asked to leave immediately.
The practice has structured a limited physician schedule with fewer appointments per hour, but most of our providers will be seeing patients in both our Uptown, Madison Avenue office and our Downtown, Park Avenue office to provide as much access for patients as possible. We have also expanded our operating hours (7:15am-5:45pm Monday – Friday) to ensure minimal public interaction within the office space to reinforce proper social distancing protocols. We want to assure our patients that we value their safety and are observing heightened precautions throughout this time.
When you call to schedule an appointment, our staff will happily schedule your appointment and provide you with all the necessary instructions about your visit. In addition, the staff member will perform all check-in functions (forms, co-pay collections, etc.) as well as perform a clinical intake. This way when you enter our office you are ready to see the provider right away. The day before your visit, our staff will call to confirm your appointment and make sure we have all the information you need to ensure your visit runs smoothly and efficiently. Ten minutes before your appointment, our staff will call you on your cell phone and grant you access to the building by providing you with the exam room number to report to.
To help you prepare for your appointment, please keep the following in mind:
- Patients should be in the area 15 minutes prior to your appointment time and make sure your cell phone is on so we can call you and give you your exam room number to report to.
- Only the patient is allowed in the office. For children and adult patients who require a caretaker, only one adult may accompany the patient.
USEC IS NOW BOOKING IN-OFFICE APPOINTMENTS. Both our Uptown Madison Avenue and our Downtown Park Avenue locations are now open. Please click here (have this go to the appt scheduling stuff) to schedule an appointment or call us at 212-844-2020 and we would be glad to assist you.
If you are unable to keep your appointment, please call the office at 212-844-2020 and your appointment will be rescheduled. You can also reschedule online by visiting our website. Since our physicians will be seeing patients on a limited schedule, it is important that you attend your appointment or call us to cancel. Any patients who do show for their appointment or call to cancel/reschedule within 2 hours of their appointment time will be charged a $25 No-Show fee.
- Wash your hands thoroughly and use alcohol-based hand sanitizers.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Stay home when you’re sick and encourage family to do the same.
- Avoid close contact with people who are sick.
- Cover coughs and sneezes with a tissue, throw the tissue in the trash and immediately wash your hands. No tissue? Cough or sneeze into your elbow, not your hands.
- Clean and disinfect frequently touched objects and surfaces